At Royal Pomeranian Puppies, we’re committed to matching every family with a happy, healthy Pomeranian puppy. Because of the care and planning involved in raising our puppies and preparing them for new homes, we have a straightforward refund policy designed to protect both the buyer and breeder.
To reserve a puppy, we require a non-refundable deposit (usually $200–$500, depending on the puppy). This deposit guarantees that the puppy is held exclusively for you and is not offered to other buyers.
Why it’s non-refundable: Once a puppy is reserved, we stop advertising it and decline other inquiries. This ensures fair commitment on both sides.
If you change your mind before final payment, your deposit is non-refundable but may be transferred to another available puppy within 6 months.
If you cancel after full payment, refunds are not guaranteed. We will evaluate the situation case-by-case, minus the deposit and any delivery fees already incurred.
If your puppy is diagnosed with a life-threatening genetic condition within the first year (as outlined in our Health Guarantee), we offer:
A replacement puppy of equal value, or
A partial refund, depending on availability and the buyer’s preference.
A signed statement from two licensed veterinarians is required for verification.
Delivery and transportation costs are non-refundable once services have been booked or completed.
We ask that buyers contact us directly with any concerns before filing a chargeback or dispute. We strive to resolve all issues professionally and fairly.
We stand by the health, care, and ethical breeding of every puppy we raise. We take pride in being transparent, supportive, and available before, during, and after your adoption experience.
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